A Message from ABA CEO Allison Hill
There’s a lot to go over today, so I’ll get right to it:
The application deadline has passed. All eligible bookstores will receive a check in mid to late May! We still have a few more days to accept donations. Please help us spread the word about the donation deadline and the final fundraising events:
Some parts of the country are starting to open back up as shelter-in-place mandates are lifted. Many stores in these areas are reporting that they do not plan on opening fully to the public yet, despite being allowed to do so. For some, the plan is to adhere to CDC guidelines and scientific evidence, rather than government policy, for when it’s safe to open fully again. Some are continuing the hybrid operations they began under shelter-in-place: curbside pickup, shipping, and delivery. We’ll keep you posted as we hear from stores about how they’re making these difficult decisions and how they’re proceeding.
We appreciate stores updating us about their EIDL and PPP experience by emailing us at email@example.com.
ABA is working on sourcing and partnerships to acquire face masks for stores. Stores may need masks for their staff and to sell to customers. Ingram is currently backordered for face masks on iPage; stores can still place backorders. This will demonstrate demand and help encourage Ingram to order more. Ingram is also trying to source hand sanitizer for stores. (Protective Masks, Product Code: 826750090029, US SRP: $7.50.)
Watch Out for Fraudulent Internet Orders
The IndieCommerce team is seeing a significant increase in fraudulent online orders. Most of these have only one red flag: the bill-to and ship-to addresses don’t match. We strongly encourage stores to call and verify those orders. If you’re unable to reach someone at the number provided, it’s a good indicator that the order is fraudulent.
Another red flag is the customer’s IP address. If the bill-to and ship-to addresses don’t match, stores should check where the IP address is located to see if it matches either the bill-to or ship-to address. The IP address is printed at the top of every order.
There have also been a few fraudulent textbook orders. Some of these are large orders (which are always good to call and verify) and some have been small orders. If your store is not in a college town or doesn’t normally receive textbook orders, we encourage you to call and verify these orders as well. It also helps to train staff who process your online orders on what to look for, not just on individual orders but on how orders compare to one another.
For example, one store reported noticing multiple smaller orders from the same IP address but different bill-to and ship-to addresses. It may help to understand where these fraudulent orders come from: There are bad actors who sell books online. They take orders from customers and get paid. But they get the books for free from you by ordering books from your store with a fraudulent credit card then having them sent to their customer.
Please refer to the Fraudulent Order section on BookWeb for more information and please notify indieCommerce if you receive fraudulent orders. This helps us warn other stores about similar fraudulent orders.
It’s critical right now that publishers hear from bookstores — about your store’s operating status and about your store’s financial status. Many publishers are offering assistance on a case-by-case basis, but we’re still hearing reports from publishers who are not hearing from bookstores. We strongly urge you to contact both your credit rep and your sales rep to let them know what’s going on. These conversations don’t have to be difficult. You’re just offering them information. That information will potentially help the publishers help you, and it will help the publishers have context when ABA meets with them next week for our annual publisher meetings.
ABA is here for you. Please reach out if there is anything we can help with. We are an incredibly creative, resilient, supportive industry. We’ll get through this, together.
8/11/2021 02:18:53 pm
Wow Allison you are racist as hell. You should be embarrassed and ashamed of yourself.
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