Let's Talk About COVID-19
Wednesday, March 25th from 3:00PM - 4:00PM CT via Zoom
Topic: GLIBA Bookseller Chat
Time: Mar 25, 2020 03:00 PM Central Time (US and Canada)
Join Zoom Meeting
https://zoom.us/j/737070378
We are facing an unprecedented health crisis and dealing with the effects day to day. We are stronger together and have many things to discuss. To help us as a region stay safe and adapt, the GLIBA will facilitate an online video conversation for GLIBA booksellers to take place on Wednesday, March 25th from 3:00 PM - 4:00 PM CT.
The conversation is meant to help keep us together, united, sharing best practices for dealing COVID-19 and voicing concerns and plans for the future. As well provide some much needed face to face time with fellow booksellers. Space is limited to the first 100 people so Please register here and share any questions you would like to discuss during the call. The call will held via Zoom. A link to the chat is above and was emailed to you as well.
Below are questions and best practices that we have sourced from the registration form. We will use this to help guide the conversation and answer questions as we go. Following the discussion we will post notes from the call. Thank you and see you all Wednesday!
Time: Mar 25, 2020 03:00 PM Central Time (US and Canada)
Join Zoom Meeting
https://zoom.us/j/737070378
We are facing an unprecedented health crisis and dealing with the effects day to day. We are stronger together and have many things to discuss. To help us as a region stay safe and adapt, the GLIBA will facilitate an online video conversation for GLIBA booksellers to take place on Wednesday, March 25th from 3:00 PM - 4:00 PM CT.
The conversation is meant to help keep us together, united, sharing best practices for dealing COVID-19 and voicing concerns and plans for the future. As well provide some much needed face to face time with fellow booksellers. Space is limited to the first 100 people so Please register here and share any questions you would like to discuss during the call. The call will held via Zoom. A link to the chat is above and was emailed to you as well.
Below are questions and best practices that we have sourced from the registration form. We will use this to help guide the conversation and answer questions as we go. Following the discussion we will post notes from the call. Thank you and see you all Wednesday!
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Question:
Info about what's available for employees as resources and what others are able to offer their employees? Are staff still going into the store (while it's closed) on a regular basis? What type of work is being done? Are booksellers going to stores? What are they doing (placing orders, inventory) What does lockdown really mean? Can staff be in the store if the doors are locked? How do other IL stores fulfill online sales when stores are supposed to be closed? Are you all going into your stores? Shipping from your homes? Having Ingram fulfill? What is status of curb side pickup and home delivery in Illinois? Has anyone had access to grant / loan opportunities in Michigan? Landlord responses to the crisis?" Access to shipping & receiving if the shop is closed? Is everyone closing their physical store? How are you generating sales? |
Best Practices:
Keeping everything clean and wash your hands. Using our communication platforms to direct customers to online orders and Ingram Direct. Constant communication re: our hours, ordering promotions and delivery options. Email news explaining what we are doing and how to still get books has been our best tool so far. Being of service to customers and allay their fear and anxieties for purchase. I'm shut down in Illinois. So, I'm just staying home and limiting my travel to necessities. We are trying different selling platforms and communicating a lot with our customer base It's easy to find work to do from home; it's harder to find revenue streams that don't suck up so much time as to be unproductive. We are closed to the public but have a bench outside for merchandise pick up. We expect our sales to go down, but initially they were up. We have one staff member managing the store from 11-3 to accept deliveries, check email, and handle telephone orders. |